ABSTRACT

The global impact of so-called ‘offshoring’, including of information technology (IT) and related services, continues to be a topic of great interest to academics, practitioners and policy makers. The Indian IT industry has sustained high levels of growth in revenues and employment since the late 1980s. Even following the global financial crisis and meltdown in 2008, the industry has reported growth, albeit at a lower rate. Furthermore, the high rates of technological change and increased competition has forced businesses and managers to be innovative and create new business models.

This book examines how managers and entrepreneurs in the Indian IT industry have explored and exploited human capital opportunities at various stages of the industry’s evolution to create innovative human resources (HR) practices and new business models. Based on extensive academic research and deep reflective practitioner accounts, this collection presents expert content, views and a coherent picture of the challenges and changes in the Indian IT industry and analyses how the industry has remained competitive in a constantly changing environment.

This book will appeal to researchers, students and practitioners, particularly in the fields of human resources and strategic management.

chapter 1|12 pages

Profiting from people management practices

An introduction

part 1|124 pages

Human capital issues in the Indian IT industry

chapter 4|21 pages

HRM and firm performance

The case of the Indian IT/BPO industry

chapter 5|14 pages

Orchestrating human capital in the Indian IT service market

From entrepreneurial management to professional management

chapter 6|25 pages

Innovative HR practices

Evidence from three IT software services organisations

part 2|95 pages

Reflective practice

chapter 12|15 pages

The world's largest ‘ideapreneurship™'

Putting employees first so the customer never feels second!