ABSTRACT

The worldwide expansion of the tourism industry creates many encounters between global agents and local forces, yet the host-guest interaction is rarely considered from the point of view of the experience of work. This study documents and discusses such a global-local encounter, based on fieldwork carried out in hotels in Barbados and Malta. Insight is drawn from a review of such issues as recruitment, promotion, redundancy, discipline, security, communication, expertise, total quality management iniatives, trade unionism and industrial action.

chapter 1|20 pages

Confronting Global Tourism

chapter 2|13 pages

Policy Dilemmas And The Small-Scale Lens

chapter 3|13 pages

Research Method and Design

chapter 4|44 pages

A Small-Scale Labour Syndrome

chapter 7|12 pages

Relating to Theory

chapter 9|6 pages

Conclusion