ABSTRACT
In an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation.
Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.
TABLE OF CONTENTS
part I|78 pages
Market Demand, Market Ideology, and Public Organizations
chapter 2|19 pages
Citizens in Charge?
chapter 4|19 pages
Control or Collaboration?
chapter 6|9 pages
A New Agenda for Public Organizations
part III|78 pages
Motivation and Management in the Market Context
chapter 7|18 pages
Transformational Leadership in the Public Sector
chapter 9|20 pages
Working in the Hollow State
part III|79 pages
Institutional Context and Reforms
chapter 11|18 pages
Anticorruption Reform
chapter 13|23 pages
Can a Central Bureaucracy Reinvent Itself into a Market Maker?
chapter 14|17 pages
Public–Private Partnerships in Greece, an Economy under Debt Crisis
part IV|58 pages
Technology and Public Administration Reformation